Terms and Conditions for Duw Media

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Welcome to the Duw Media website. By accessing or using our site, you agree to these Terms and Conditions (“Terms”). These Terms outline the rules and regulations for the use of our website and services. Please read them carefully. If you do not agree with any part of these Terms, you should not use our website or services.

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Return/Refund Policy

• due to the digital nature of our products, there are no returns or refunds for products purchased on our website.

• Refunds are available only before work begins. Once work has commenced, no refunds will be issued. We are dedicated to providing exceptional work that aligns with the agreed-upon service package, ensuring our clients' satisfaction every step of the way.

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Privacy Policy

Your submission of personal information is governed by our Privacy Policy, which can be viewed here: click here.

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General Terms of Use

• Duw Media reserves the right to deny service to anyone for any reason at any time.

• By using our site, you acknowledge that any submission you provide (excluding payment information) may be transmitted unencrypted and may involve adjustments to meet technical requirements. Payment information is always encrypted during transmission.

• Reproduction, duplication, copying, selling, or exploiting any portion of our site, services, or products without explicit written permission is prohibited.

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Services and Responsibilities

• Our services include Social Media Management, Brand Rediscovery, Content Creation and ideation, and more customized to each client. The timeline for delivering these services depends on timely cooperation and content and information submission from clients.

• Delays caused by clients in providing required materials or approvals may affect the agreed schedule.

• We are committed to revising work until you are satisfied; however, refunds cannot be provided once work has started.

 

Pricing and Modifications​

• We always attempt to give our clients at least 30 days notice when changes are made and attempt to customize our services wherever possible to fit the clients needs but our prices for our services are subject to change at our discretion without prior notice.

• We reserve the right to modify or discontinue any service without notice.

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Termination of Services

• Our services are determined and agreed upon with each client at the start of our contract. To pause or terminate your package or service, we require a four-week notice period.​

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Comments and Feedback

• By submitting comments, suggestions, proposals, or other feedback, you grant us the right to edit, copy, publish, or use these submissions in any medium without restriction.

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Errors and Omissions

Occasionally, information on our site may contain errors or inaccuracies regarding descriptions, pricing, or availability. We reserve the right to correct these errors and update information without prior notice.

 

Prohibited Uses

You agree not to use our site or services for:

• Illegal purposes or activities.

• Violating intellectual property rights.

• Harassing, defaming, or discriminating against others.

• Uploading harmful code or spamming.

• Interfering with the site’s functionality or security features.

Violation of these prohibitions may result in termination of your access to our site and services.

 

Governing Law

These Terms are governed by the laws of the State of Illinois, United States, and any disputes will be resolved under these laws.

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Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page, and your continued use of our site or services constitutes acceptance of these changes.

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Contact Information

Questions about the Terms and Conditions should be sent to us at hello@duwmediasocial.com.